We care about our customers, and if there's a problem with your order, we want the chance to make it right. If your package arrives damaged, the wrong item shows up, or it never arrives at all — email us and let us know what happened.
Contact TaloSince we don't have customer accounts, cancellations are handled the same way — just email us. If you cancel before your order ships, we'll refund your money minus any transaction fees. Refunds on cancellations may take up to 7 business days from when we confirm the cancellation.
Once your order has been dropped in the mail, we're no longer able to cancel it. And because these are skin care products, we don't accept returns — items that have shipped out can't be resold. If something's gone wrong on our end, though, we'll always do our best to make it right.
